FAQ's
Welcome to our FAQ section! Here, we answer your most common questions about our products, services, and policies. If you don’t find your query answered here, feel free to contact us—we’re happy to assist.
General Questions
Q: What is Aan Silk House?
A: Aan Silk House is a premium brand specializing in high-quality silk products, including sarees, fabrics, and dupattas. We bring you the finest silk creations crafted by skilled artisans from across India.
Q: Are your products authentic silk?
A: Yes, all our products are made from 100% authentic silk sourced directly from renowned silk-producing regions in India.
Q: Do you offer customization?
A: Currently, we do not provide customization services. However, we offer a variety of silk fabrics and dress materials for your tailor-made needs.
Orders & Shipping
Q: How can I place an order?
A: You can easily place an order on our website. Simply browse through our collections, add items to your cart, and proceed to checkout.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping charges and delivery times may vary based on your location.
Q: How long does delivery take?
A: For domestic orders, delivery typically takes 5–7 business days. International shipping may take 10–15 business days. You’ll receive a tracking link once your order is shipped.
Q: What are the shipping charges?
A: Shipping charges depend on your location and the weight of your order. The exact cost will be calculated at checkout.
Returns & Exchanges
Q: Can I return or exchange my purchase?
A: Yes, we accept returns and exchanges within 7 days of delivery for unused and unaltered products. Items must be in their original packaging.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please email us at [your email address] with your order details and reason for return. Our team will guide you through the process.
Q: Are there any non-returnable items?
A: Customized or made-to-order items are non-returnable. Please check product details before placing an order.
Care Instructions
Q: How do I care for my silk products?
A: We recommend the following care tips:
- Hand wash in cold water with mild detergent.
- Avoid direct sunlight when drying.
- Store silk in a cool, dry place, preferably in muslin cloth.
Q: Can I machine wash silk?
A: We do not recommend machine washing silk, as it can damage the delicate fabric. Hand washing or professional dry cleaning is best.
Payment Options
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and wallets. For international customers, we also accept PayPal.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available for select locations within India. Additional charges may apply.
Others
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrap option at checkout.
Q: How do I contact customer support?
A: You can reach us at [your email address] or call us at [your phone number]. Our support team is available Monday to Saturday, 9 AM to 6 PM (IST